Utility Service Clerk - CRRUA

Company: Dona Ana County
Website/URL: https://www.donaanacounty.org/about-us/jobs
Date Posted: August 12, 2024
Job Description:

The position will close on 8.14.24 at 11:59 PM MST

Job Description

PURPOSE SUMMARY. Provides customer service to the public and Camino Real Regional Utility Authority (CRRUA) employees.  Performs cashier functions and clerical duties.

ESSENTIAL DUTIES.

1. Provide customer service.

  • Greet customers, receive phones calls, and provide needed information or direct customers to proper department.

  • Search customer accounts and provide information.

  • Accept utility payments and post to customer account in a computer based accounting system.

2. Receive and distribute department mail.

  • Open mail and record check/money order numbers on attached stubs.

  • Post mailed payments to customer accounts.

  • Reconcile checks and stubs to prepare for daily balance and deposit.

  • Return checks with incomplete or wrong information along with a letter of explanation why payment was returned.

3. Open and close utility accounts.

  • Place work order for new and existing customers.

  • Take applications for new customers and provide information on grants that may be available.

  • Fill out name change forms.

  • Make payment arrangements on past-due accounts.

  • Gather information to close accounts and notify customers of final bill.

  • Enter customer meter readings into accounts.

4. Create and maintain files.

  • Create and file new applications, grant forms, name change forms and payment arrangement forms.

  • File any letters sent out to customers regarding their accounts.

  • File any paperwork involved with applications.

ADDITIONAL DUTIES. Perform related duties as assigned

QUALIFICATIONS.

A.  Education.  High school diploma or equivalent.

B.  Experience.  Two (2) years of full-time responsible and advanced administrative or

 responsible customer service and cash handling work experience. Bi-lingual proficiency in

English and Spanish is preferred.

C. Education/Experience Substitution. In accordance with CRRUA policy.

D. Licenses/Certifications.  N/A

E. Other (e.g., post-offer medical exam, polygraph, background check, driver’s license

record, etc.). Must pass a background and credit check.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED BY THE POSITION: General office practices and procedures; proper methods to maintain accurate records; Business English; spelling, grammar and punctuation, and basic arithmetic; proper methods to maintain accurate records; laws and changes dealing with financial statements, real estate and non-real estate documents and records; local, state and federal codes and regulations pertinent to department assigned. Computer and applicable software operation, handling sensitive and confidential matters professionally and tactfully, and dealing with a culturally diverse population; establishing and maintain respectful, effective and cooperative working relationships with others.  Dependability, attendance, punctuality and a commitment to do the job right are essential elements of every job.  Responsible for knowing and abiding by all CRRUA policies and procedures.  Work is performed under general supervision of the assigned supervisor.


Qualifications

Compensation Range

$15.00 - $20.78